Please reach us at nurses@trustedhandsnurseconcierge.com if you cannot find an answer to your question.
This statement was last updated on 4-13-2026.
We at Trusted Hands Nurse Concierge are working to make our site www.trustedhandsnurseconcierge.com accessible to people with disabilities.
An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.
We are in the process of adapting this site in accordance with WCAG 2.1 guidelines, and are making the site accessible to the level of AA. This site's contents are being adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we are constantly editing our site and working towards ensuring that all of the following items are being monitored and changed when possible:
The accessibility of certain pages on the site depends on content that do not belong to the organization, and instead belong to GoDaddy. We therefore declare partial compliance with the standard for some of these pages.
If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's monitored email address: nurses@trustedhandsnurseconcierge.com
Effective Date: Monday, April 13th 2026
By accessing or using the website of Trusted Hands Nurse Concierge, you agree to the following Terms and Conditions.
If you do not agree with these terms, please discontinue use of the site.
This website provides information and other services. You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation of the website or the experience of other users.
All content on this website, including but not limited to:
is the intellectual property of Trusted Hands Nurse Concierge unless otherwise noted. Content may not be copied, reproduced, distributed, or resold without written permission. Personal use of purchased materials is permitted. Commercial reproduction and/or distribution is not.
This website may contain links to other websites. Trusted Hands Nurse Concierge is not responsible for the content, policies, or practices of external sites.
Trusted Hands Nurse Concierge shall not be held liable for any direct or indirect damage(s) resulting from the use of this website, its services, or its content.
These Terms and Conditions may be updated periodically. Continued use of the website indicates acceptance of any updates.
The services and content provided through Trusted Hands Nurse Concierge are intended for personal use only.
All information provided through written content is offered to support your own decision-making. You remain fully responsible for your choices, actions, and interpretations of the information provided.
Services are intended for individuals 18 years of age or older.
Privacy Policy
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Our Uses and Disclosures
We may use and share your information as we:
• Treat you
• Run our organization
• Bill for your services
• Help with public health and safety issues
• Do research
• Comply with the law
• Respond to organ and tissue donation requests
• Work with a medical examiner or funeral director
• Address workers’ compensation, law enforcement, and other government requests
• Respond to lawsuits and legal actions
To the extent that we have your substance use disorder patient records, subject to 42 CFR Part 2, we will not share that information for investigations or legal proceedings against you without (1) your written consent or (2) a court order and a subpoena. Additionally, pursuant to M.G.L. c. 111, § 70I, to the extent we have your reproductive or gender-affirming care information, we will use it only for treatment, relevant billing, or operations purposes. We will not share your reproductive or gender-affirming care information without your written consent or as required by law.
Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record
• You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
• We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
• You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
• We may say “no” to your request, but we’ll tell you why in writing within 60 days.
Request confidential communications
• You can ask us to contact you in a specific way (for example, home, office, or cell phone) or to send mail to a different address.
• We will say “yes” to all reasonable requests.
Ask us to limit what we use or share
• You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no,” for example, if it could affect your care. If we agree to your request, we may still share this information in the event that you need emergency treatment.
Get a list of those with whom we’ve shared information
• You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
• We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice
You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
Choose someone to act for you
• If someone has authority to act as your personal representative, such as if someone has your medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
• We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
• You can complain if you feel we have violated your rights by contacting us using the information in the final section of this Notice.
• You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting https://www.hhs.gov/hipaa/filing-a-complaint/index.html.
• We will not retaliate against you for filing a complaint.
Your Choices
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
• Share information with your family, close friends, or others involved in your care or payment for your care
• Share information in a disaster relief situation
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission:
• Marketing purposes
• Sale of your information
• Most sharing of psychotherapy notes
In the case of fundraising:
• We may contact you for fundraising efforts, but you can tell us not to contact you again.
Our Uses and Disclosures
How do we typically use or share your health information?
We typically use or share your health information in the following ways.
Treat you
We can use your health information and share it with other professionals who are treating you.
Example: A doctor treating you for an injury asks another doctor about your overall health condition.
Run our organization
We can use and share your health information to run our practice, improve your care, and contact you when necessary.
Example: We use health information about you to manage your treatment and services.
Bill for our services
We can use and share your health information to bill and get payment.
Example: We may share your health information with an individual you authorize to receive and pay our bills.
How else can we use or share your health information?
We are allowed or required to share your information in other ways—usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes, and we will not necessarily choose to share your information in response to every request we are not required to answer.
Help with public health and safety issues
We can share health information about you for certain situations such as:
• Preventing disease
• Helping with product recalls
• Reporting adverse reactions to medications
• Reporting suspected abuse, neglect, or domestic violence
• Preventing or reducing a serious threat to anyone’s health or safety
Do research
We can use or share your information for health research.
Comply with the law
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
Respond to organ and tissue donation requests
We can share health information about you with organ procurement organizations.
Work with a medical examiner or funeral director
We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
Address workers’ compensation, law enforcement, and other government requests
We can use or share health information about you:
• For workers’ compensation claims
• For law enforcement purposes or with a law enforcement official
• With health oversight agencies for activities authorized by law
• For special government functions such as military, national security, and presidential protective services
Respond to lawsuits and legal actions
• We can share health information about you in response to a court or administrative order, or in response to a subpoena.
Our Responsibilities
• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described in this notice unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
• We never sell or market your personal information.
• We will not share information about your HIV diagnosis, status, or treatment pursuant to M.G.L. c. 111, § 70F, or genetic information pursuant to M.G.L. c. 111, § 70G, without your prior written consent unless it is for treatment purposes and permitted by applicable state or federal law, or otherwise required by state or federal law.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
Changes to the Terms of this Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.
Other Instructions for Notice
• This Notice is effective as of July 24, 2026.
• To contact us about your rights under this Notice, please email Michele Morris at michele@trustedhandsnurseconcierge.com or call 508-927-1065.
Copyright © 2026 Trusted Hands Nurse Concierge - All Rights Reserved.
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